Key Elements Of Our Process

• Determine what needs to be done to intelligently plan from strategy through tactics and activities and create "line of sight" alignment through a business.
• Build on the knowledge and capabilities of an organization to deliver sustainable improvement in performance.
• Make complex processes simple to engage and equip personnel move to higher levels in proficiency, quality of delivery and performance.
• Measure and analyze operating performance to give visibility to gaps in delivery and focus effort to improve in the right areas

Our Experience and Principles

We have been involved in significant business performance transformations that have had success when underpinned by the following principles:

• Form a powerful coalition as a change and challenge agent
• Secure commitment from top management to radical change
• Begin with the end in mind and create a sense of urgency to get there
• Create an organization structure based on goals and assign ownership
• Create a plan that’s not perfect (The 80/20 Rule Applies) and value based
• Engage first line supervision and implementation team in the whole process
• Communicate the plan and expectations consistently, over and over again
• Leverage only the technologies needed for the situation
• Recognize and remove the roadblocks to success
• Have metrics to demonstrate success

Note: adapted and applied from the work of J. Kotter, Harvard Business on "Why transformations fail".

Remote Global Support

An essential part of the way we ensure the results delivered are sustained is by supporting client organizations remotely. Our versatile support system is fitted to overcome geographical and technological access barriers. This allows for a more cost effective, targeted and efficient resolution delivery across global locations of client operations.